If you think my information helped, t o simply say thanks, please click the " Thumbs Up " button to give me a Kudos to appreciate my efforts to help. Did you perform the WIndows update and then uninstall and reinstall the printer software? Trust me I've done all I can to assist you, by keeping your best interest in mind. I hope the product works great and stays healthy for a long time. It has been an absolute privilege to share this platform with you and a great experience to work with you. You've displayed fabulous commitment, immaculate patience and great technical expertise to try and resolve the issue. I am really happy for you that the issue has been resolved. You stated that the latest Windows update resolved the issue, Did you uninstall and reinstall the printer software and drivers. I was away for a long weekend (not a Saturday and Sunday due to business requirements). If this helps, please mark this as “ Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Let me know how it goes and you have a great day! If it still does not work, please make sure to install the Windows built-in drivers from this link:
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